Refund policy

Returns

We have a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email us at hello@curatedcovey.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong (see below).

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us right away at hello@curatedcovey.com with your order number and photos so we can make it right.

Non-returnable items

The following items can’t be returned:

Sale items
Gift cards
Perishable goods, such as food, tea and pet treats
Personal care goods, such as beauty products
Custom products, such as special orders or personalized items
Hazardous materials, flammable liquids or gases

If you have questions about a specific item, please get in touch before ordering.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days. Your bank or card company may need extra time to process and post it. If more than 15 business days have passed since your return was approved, please contact us at hello@curatedcovey.com.