Quick answers about shipping, returns and your order. Still have a question? Email us at hello@curatedcovey.com.
Shipping
Where do you ship?
We currently ship to addresses within the United States only.
How long does shipping take?
Most orders are prepared and shipped within 1–3 business days. Once shipped, most arrive within 3–8 business days. Some items ship from an overseas warehouse and take about 9–19 business days — when that applies, it’s shown on the product page. Delivery times are estimates and can be longer during holidays or bad weather.
How much does shipping cost?
Shipping costs are calculated at checkout, before you pay, based on your order and delivery address.
Will I get tracking information?
Yes. You’ll receive an email with tracking information as soon as your order ships.
Why did my order arrive in separate packages?
We work with several trusted suppliers, so items in the same order may ship separately and arrive on different days. Each package has its own tracking.
Returns & refunds
What is your return policy?
You have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags, in the original packaging, and with proof of purchase. To start a return, email hello@curatedcovey.com. Items sent back without first requesting a return can’t be accepted.
Who pays for return shipping?
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.
Which items can’t be returned?
Sale items, gift cards, perishable goods (such as food, tea and pet treats), personal care items, custom or personalized items, and hazardous materials.
How long do refunds take?
Once we receive and inspect your return, we’ll let you know if it’s approved. Approved refunds go back to your original payment method within 10 business days. Your bank may need extra time to post it.
Can I exchange an item?
The fastest way is to return the item you have and, once the return is accepted, place a new order for the item you want.
What if my item arrives damaged, defective or wrong?
Please inspect your order when it arrives and email hello@curatedcovey.com right away with your order number and photos, so we can make it right.
Contact
How can I contact Curated Covey?
Email hello@curatedcovey.com or use our contact form. Curated Covey is operated by Amzall LLC in Aldie, Virginia, USA.
Full details: Shipping Policy · Refund Policy